Shipping & Returns
At SCB Naturals we understand shipping is a major reason customers will leave an order in the cart. We want you to be happy and feel confident knowing your shipping charges won't make you change your mind! That's why we have $9.00 flat rate shipping!!
Guess what else? If you order over $100 in product, shipping is on us! We greatly appreciate our customers and want you to have the best shopping experience without the anxiety of expensive shipping at checkout!!
If you live in the Philadelphia/Surrounding areas, you can place an order and pick up from one of our weekly Pop-Up Events. Just check out our calendar to see where we will be. Confirmation will be sent when your order is ready for pick up. Please do not pop up without a confirmation usually pick up orders are ready faster; however, we ask for 2-7 days for all orders to be processed and shipped.
Once your order has shipped you will receive email confirmation with tracking number. If you chose to pick up, you will receive email confirmation with location details.
We process orders as fast as possible, and many orders are made fresh at the time you order them. Depending on the product you ordered.
RETURNS & EXCHANGE POLICY
SCB Naturals has a very strict return policy. All sales are final. For safety reasons, we are not able to take products back after they have been purchased and shipped. We will exchange your product prior to shipping if you so desire.
We will need to be given notice of change within 24 hours after purchase by emailing us at email@example.com. If we are not given notice of change, we are sorry, but we will not be able to change the item and the sale becomes final at that point.
Once an order is placed through our system, we are unable to cancel, or refund said order only exchange as stated above. We deeply apologize if this may cause any inconvenience though we greatly appreciate your business. Happy Shopping!!