FAQ

Frequently Asked Questions

Does SCB Natuarls test on animals?


No we do not. We are a Vegan Brand.




How long does my order take to ship?


Generally allow 2-7 days for your order to ship.




How do I return a product?


Due to the nature and safety of our products we do not accept returns on our products.




Why is my product color different than the last time?


Due to the product being natural the color or consistency may be different because we use organic & raw products you may see a change in the product such the color could be slighlty darker etc.




Why is my soap smell not strong?


Soap overtime will lose the scent on the very top. Our soaps are made natural and does not include any chemical additives or unatural ingredients to make the scent last forever. Rule of thumb our soaps have been tested and sat for 2 years and still had the same benefits and cleansing as a newer bar. The longer a bar sits the more gentle it is for your skin. We mostly use essential oils in our soaps and they will lose scent faster than scent oils. The actual benefit of the essentil oils remains. We also do not want to over power our soaps with scent that will irritate skin. As our main reason for creating the soaps is to heal!




Can I use oil in my hair every day?


We do not recommend you use oil in your hair every day. Oils are sealants and are best used after some kind of water based product has been added. i.e. shampooing or wetting etc. Piling oil in your scalp daily could eventually clog your follicles, which will prevent growth as the product is a growth stimulator.




I used a detox or complexion soap and broke out more?


Relax! This is called purging. When you start a new skin care regimen you may experience some more breaking out because that is the toxins coming out of your skin. After 1-2 weeks you should be fine! Give a new skin care regimen time to work!




What order do I use the face products?


Facial products go in this order, however some people may not need all of these steps as it may make them oily. If you have oily skin, you may want to skip the oil sealer or limit to a few times per week. The oil serum is not heavy and its best to use at night as that is when the skin rejuvenates. Day & Night 1st - Wash your face with one of our complexion bars (Recommended) 2nd - Use the toner (Recommended) 3rd - Use the eye & lip balm (optional) 4th - Use the serum (Recommended) 5th - Use the oil sealer (Optional) Use mask one to two times per week to keep pores clean. Use mask right after you wash your face and then follow the other steps in the order they are listed.





Philadelphia, PA 19119

Shop Online 24/7

Customer Service

T: 267-539-6650

E: Info@SCBNaturals.com

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