Disclaimer: SCB Naturals LLC is not responsible for lost or stolen packages. If you want to be sure you receive your package in your hands please choose the shipping + Signature confirmation option. We are a small business & we cannot be responsible for replacing packages. We ship through USPS & they do provide insurance on all packages. If your package is lost or stolen please contact them & they will assist you. Once we ship the package you will receive an email confirmation & tracking information. Please refer directly to email to track your package. Thank you so much, we greatly appreciate your business.